During the day on Sunday, several drives on our ERP server failed. (translation from geek: system is down, no orders, no jobs no shipping no invoicing.. no MONEY). Thankfully we have a 4 hr response support agreement from Hp so we call Hp support to begin the process. After doing the triage, it was discovered that there were 3 drives that failed, so Hp needs to locate compatible drives so we can replace them and get up and running again.
Of the 3 drives, only 1 was found in the Philly area, 1 was found in the NYC area and another somewhere else in the country. We determined we can replace the one drive and limp along until the other drives are replaced.
I drive down to Philly with my dog because I have no idea how long this will take and it would be best if she was with me. We arrive to work about midnight to meet the Hp Tech and UPS who is delivering the drive from Philly. To get into the building, there are 2 doors. The outer door is locked with a key (which I have) and the inner door is locked with a swipe card. After struggling with the alarm system, I finally gained access to the building and brought the dog (and her blanket) to my office and settled in to wait for the UPS guy to show up.
As it turns out, my timing was near perfect. I didnt have to wait long for the UPS guy. So my dog and I met him in the vestibule. I needed both hands to sign for the package, so I placed the box between the door with the swipe entry and it's door jam. (now comes the fun part) Right at that moment as I was signing the paper, Bella decided she needed to be inside, and being a clutzy dog, knocked over the box holding the door open. Click. The door is now shut with me in the vestibule and the dog inside the building. I reach into my pocket to get the swipe card... its not there! ya see, as I was struggling with the alarm, i just shoved the card into my jacket pocket.
I was stuck!!!! I couldn't get in the building, I had no phone to call anyone, and the Hp tech was due to arrive very soon to fix the system that neither of us can get to! This was like a scene is a silly movie where the dog is sitting on the other side of the glass door with a mischievous smirk on her face trying to figure out in what order should she cause the most destruction. thankfully, Bella is a very good dog. All she did was go back to my office and curl up for a nap (as far as I know).
I am sure glad there are no hidden cameras to see what happened next. Needless to say there was a whole lot of yelling and screaming going on knowing full well how silly it was to carry on that way, but it felt real good to let it all out. I then made some attempts at going all black-belt on the glass panel. I executed some real nice reverse side kicks (my speciality from my tae kwon do days). Not a scratch. I then remembered that all the windows were replaced with bullet-stopping glass several years back because... well ... it IS Philly after all.
So I sat and waited for the Hp guy, who showed up at 1:15. After explaining my stupidity, he used his cell phone to call my consultant who found an employee's name in the phone book who then called someone local to let us in. We finally got into the building at 2am.
you just can't make this stuff up.
- Meet with BP CEO and keep an open line to make sure BP has whatever they need to be successful to stop the leak. (Without talking to CEO, you can't hold him responsible to his words and actions.)
- Put someone in charge to work directly with BP to ensure they have every resource available and to coordinate all military and non-military assets with BP. (This may be the only step actually being done)
- Put someone in charge of oil containment -- give them authority to acquire whatever materials are needed and coordination of navy assets to get these materials installed. (Companies can make the booms if asked, some companies are making the booms unasked, but no one is taking them, unacceptable)
- Put someone in charge to coordinate state efforts -- Whatever a Governor needs this person ensures they get, give authority to cut thru all red tape to expedite fedgov response (It took LA almost 30 days to get approvals to do what they needed to do, totally unacceptable)
- Put someone in charge to accept and coordinate Foreign aid in materials and assets. (Obama/Clinton has refused all foreign ad and materials, how stupid is that?)
- Get the best experts into a room and include people who know how to deal with man-made disasters, such as the Iraqi oil well capping. This would mean enlisting the dreaded Haliburton who I'll bet can help. Contact Alaska's experts who have dealt with Exxon Valdez disaster. (James Cameron only shows how unserious this prez is)
- Put someone in charge of the environmental issues --Ensure the environmental groups are heard ONLY if they have something constructive to contribute.
- Put an accountant on the team just to keep track of the expenses. Whatever it takes now will be paid for later.
- Put a lawyer on the team to document the process and hold people accountable AFTER the disaster is over. (lawsuit now only serves to dampen the spirit of cooperation and create an adversarial environment not conducive to solving the problem)
- Finally, don't say things like 'boot on the neck' and 'find me some ass to kick', it demeans the office and shows how un-serious, un-engaged, uncooperative and disrespectful to those who are trying to solve this issue in good faith.
All of these 'someones' are cabinet level people who will drop whatever they are doing to focus on this. Daily briefings will happen right after the NIA briefing, and any major roadblocks will be addressed immediately.As we witness this disaster, little of the above has happened. This is a disaster of leadership.